Send your request
Send us the product link, photo, or item name.
From Japan to your door
Concierge
Service
We buy. You relax.
Your trusted shopping partner in Japan. Send us what you are looking for and our team will source, inspect, consolidate, and coordinate delivery to the Philippines.
Simple, checked, delivered
How It Works
A guided five-step service, handled by the KMR team from your first request through local delivery.
We purchase in Japan
Our team buys the item from trusted Japanese stores.
Consolidation & checking
We consolidate your items and perform quality inspection.
Japan → Philippines
Items are shipped securely to the Philippines.
Delivered to your door
Reliable local delivery straight to your doorstep.
✓
100% AuthenticTrusted Japan sources
✦
Japan Handling IncludedPurchase to shipment
✓
Quality InspectionChecked before shipping
□
Secure RepackingCareful consolidation
○
Real-time UpdatesTrack every stage
✦
Dedicated SupportHelp along the way
Request any item
Can’t find it on our website?
We can get it for you.
From skincare and beauty to limited editions and Japan-exclusive finds—just send the link, photo, or product name.
Request nowPlan your order
Batch Shipping Schedule
| Batch | Japan Cutoff | ETA Philippines |
|---|---|---|
| Loading upcoming batches… | ||
Cutoff is every Wednesday. Consolidated shipments leave Japan every Saturday. ETA windows are estimates and may vary with customs, weather, and carrier handling.
Before you request
Concierge FAQs
Everything you need to know about requesting, consolidating, and tracking Japan items.
What is KMR Concierge Service?
KMR Concierge Service is a personalized Japan shopping and sourcing service. If you can’t find an item on our website, simply send us the product link, photo, or name, and our team in Japan will purchase, inspect, consolidate, and ship it to the Philippines for you.
What kind of items can I request?
You may request almost any authentic product available in Japan, including:
- Skincare & cosmetics
- Health supplements & gummies
- Snacks & food items
- Fashion & apparel
- Anime & collectibles
- Electronics & gadgets
- Home & lifestyle products
- Limited editions and Japan-exclusive items
Availability may vary depending on stock and shipping restrictions.
How do I request an item?
- Send us the product link, photo, or item name.
- We verify availability and provide a quotation.
- We purchase the item in Japan.
- We consolidate and inspect the item.
- We ship it to the Philippines.
- Local delivery is arranged.
How long does it take?
Typical timeline:
- Purchase: 1-3 days
- Consolidation: 2-5 days
- Japan → Philippines: 5-10 days
- Local delivery: 1-5 days
How much is the service fee?
KMR pricing already includes:
- Japan purchasing service
- Japan handling and consolidation
- Quality inspection
- Secure repacking
- Japan-to-Philippines shipping
Local delivery fees are charged separately.
Are all items authentic?
Yes. We source products directly from trusted stores and authorized retailers in Japan.
Can I request items not listed on the website?
Absolutely. Our concierge team specializes in finding products beyond our online catalog.
Do you accept bulk orders or wholesale inquiries?
Yes. We accommodate resellers, live sellers, businesses, brand partners, and corporate orders. For business inquiries, visit our Partners page.
What happens if my requested item is sold out?
We will notify you immediately and provide alternatives or refund options when applicable.
Can I combine multiple items in one shipment?
Yes. Multiple items can be consolidated into one shipment whenever possible.
How can I track my order?
Order Confirmed→Purchased in Japan→Consolidation & Quality Check→Japan → Philippines Transit→Philippine Sorting→Ready for Delivery
Do you offer customer support?
Yes. We assist with product inquiries, order updates, concierge requests, batch schedules, and after-sales concerns.